Frequently Asked Questions

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You can visit our showroom in Malaga, or contact us to discuss your specific machinery needs.

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You can call or email us to place an order, or to check current availabilty. 

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Our friendly team are here to help. Contact us and provide any photos and relevant details and we will help find the right parts for you.

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We suggest making an appointment to come into our showroom so we can fully understand your unique requirements and demonstrate the machines in action. This allows us to work together to get the best result for your business. We can also arrange a site visit to your factory.

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Once we receive confirmation of your order we require a 20% deposit to begin preparing your order. Full payment is required before your order is shipped.

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We take accept Master Card, Visa, EFTPOS, EFT (Electronic Funds Transfer), Cheque and Cash. Please note that Cheque funds must be cleared before goods will be shipped.

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Yes. Credit card payments attract a 1.35% transaction fee.

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We partner with a number of finance firms that can offer full or part finance for our machines. Standard approval criteria applies.

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2-3 days from confirmation of payment.

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Delivery is a separate charge to the machine quote and is based on weight, dimensions and shipping distance.

Many of our machines need little customisation and can be shipped to you within 5 days, pending stock availability, once we receive full payment.


For machines that need special customisation we will provide an estimated time of delivery on a case by case basis.

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10 - 12 weeks from the deposit being received.

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The majority of orders have shipment tracking on them and this is emailed to you. If you haven’t received any tracking advice and your goods still haven’t arrived after 72hrs please contact us.

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12 months. See Terms and Conditions for further details.

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No, installation is quoted and charged separately to your machinery package price.

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Our machines, conveyor and length stop systems are simple to self install and come with instructions for standard set-ups.

A qualified installer should conduct the installation for non standard or customised machine installations.

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We are only a phone call away and more than happy to provide over the phone support. If a service installer is required to be onsite then standard service fees apply.

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Our friendly team are here to help. Call or email us today.

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Warranty Service (12 Months)        FREE


Call out fee                                        $110.00

Service fee (hourly rate)                  $140.00


*Prices exclude GST

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Many European machine manufacturers were heavily impacted by the Global Financial Crisis and went out of business, as a result spare parts are very hard to source for older machines. The cost of these spares can become uneconomical and consideration of a new machine may be a better option.

If the parts are generic and your machine is fundamentally sound then part replacement and repair may still be suitable. Please contact us to discuss options.

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